Luma

Alternative Worlds

Borrow ideas from different fields to break free from stale thinking. Ask, "What would Disney do?" or "How would a hospital handle this?" Analogous thinking reveals solutions hiding in plain sight. Other industries have likely solved your problem in different contexts. Effective ideas are often adaptations, not wholly original.

Duration
1.5 hours
Group Size
6-10
Category
Luma
Difficulty
Easy
The goals are to:

  • Escape industry conventions by exploring solutions from different domains.

  • Generate fresh perspectives through cross-industry analogies.

  • Identify transferable principles from unexpected sources.

  • Break the team out of "this is how we've always done it" thinking.

You'll get:

  • Fresh perspectives from alternative contexts.

  • Broken assumptions through analogy.

  • Creative solutions adapted from other domains.

Not all analogies are useful. Good alternative worlds have similar challenges but different solutions, different constraints that forced creativity, and success stories. Avoid worlds too similar (banking looking at insurance) or absurd (banking looking at deep-sea fishing). Stretch, not nonsense. Teams will grab visible features: "Apple stores have open layouts, so we need an open layout!" Push deeper. Why? To reduce anxiety, encourage exploration. What principle is at work? "Remove barriers." Apply that principle. When someone says "That won't work here," redirect: "What principle is at work? How might we achieve the same effect given our constraints?" Change "we can't" to "how might we?" Explore 2-3 worlds deeply or 5-6 superficially. Deep is better. Surface exploration yields superficial borrowing. If nobody knows much about the alternative world, ideas will be shallow. Consider brief research beforehand. Informed analogies beat invented ones. Write principles, not features. "Netflix autoplay reduces decision fatigue" is a principle. "Netflix has an autoplay button" is just observation. Note: 1) What they do, 2) Why it works, 3) Principle, 4) Possible adaptation. If participants are skeptical ("We're a bank, not a theme park!"), acknowledge the difference, then push forward: "But theme parks manage customer anxiety. What can we learn?" If a world yields nothing, you picked the wrong world. Don't force it. Move on. Some analogies are more productive; that's fine. The exercise succeeds if even one world yields useful principles.

  1. Choose Alternative Worlds (10 minutes):

Pick 3-4 domains completely different from yours but with analogous challenges. For finance, consider theme parks (managing queues and trust), hospitals (handling sensitive information), or restaurants (service speed and quality). For education, try video games (engagement), fitness apps (habit formation), or airlines (scheduling). Foreign is good; familiar yields familiar.

  1. Frame Your Challenge (5 minutes):

Clearly state your specific problem. Not vague ("improve customer experience") but specific ("reduce anxiety during the first transaction"). Make it visible. Everyone needs to focus on the real challenge.

  1. Explore Each World (20 minutes per world, do 2-3 worlds):

For each domain, ask: How would they handle our challenge? Be specific. Don't just say, "Disney would make it magical." Describe actual Disney practices. "Disney uses environmental storytelling in queues; what's our equivalent?" Look at their constraints. "Airlines build trust despite delays through transparency." Mine the domain for transferable principles.

  1. Capture Principles, Not Tactics (15 minutes):

Don't copy surface features. A bank adding cartoon characters because Disney uses them misses the point. Extract the underlying principle: "Disney reduces anxiety through environmental cues." Apply that principle to banking: "Show visual progress through KYC, use familiar icons, provide clear next steps."

  1. Select and Adapt (15 minutes):

Review all the principles. Which resonate? Which could work? Pick 2-3 promising directions. Sketch how you'd adapt them. Adaptation is where creativity happens.

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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  • Large whiteboard or wall space for each alternative world

  • Sticky notes

  • Thick markers

  • Challenge statement, prominently displayed

  • Research materials about the alternative worlds (optional)

  • Timer

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