- Choose Alternative Worlds (10 minutes):
Pick 3-4 domains completely different from yours but with analogous challenges. For finance, consider theme parks (managing queues and trust), hospitals (handling sensitive information), or restaurants (service speed and quality). For education, try video games (engagement), fitness apps (habit formation), or airlines (scheduling). Foreign is good; familiar yields familiar.
- Frame Your Challenge (5 minutes):
Clearly state your specific problem. Not vague ("improve customer experience") but specific ("reduce anxiety during the first transaction"). Make it visible. Everyone needs to focus on the real challenge.
- Explore Each World (20 minutes per world, do 2-3 worlds):
For each domain, ask: How would they handle our challenge? Be specific. Don't just say, "Disney would make it magical." Describe actual Disney practices. "Disney uses environmental storytelling in queues; what's our equivalent?" Look at their constraints. "Airlines build trust despite delays through transparency." Mine the domain for transferable principles.
- Capture Principles, Not Tactics (15 minutes):
Don't copy surface features. A bank adding cartoon characters because Disney uses them misses the point. Extract the underlying principle: "Disney reduces anxiety through environmental cues." Apply that principle to banking: "Show visual progress through KYC, use familiar icons, provide clear next steps."
- Select and Adapt (15 minutes):
Review all the principles. Which resonate? Which could work? Pick 2-3 promising directions. Sketch how you'd adapt them. Adaptation is where creativity happens.
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