Service Design Tools

User Stories

User stories capture features from the user's perspective. They follow this format: "As a [type of user], I want [goal] so that [benefit]." This ensures we focus on user value.

Duration
45 mins
Group Size
3-6
Category
Service Design Tools
Difficulty
Easy
Participants will:

  • Capture requirements from the user's perspective.

  • Focus on user value, not technical specs.

  • Enable iterative development and prioritization.

  • Facilitate conversation between the team and stakeholders.

  • Break down complex features.

  • Maintain user-centered design.

  • Create testable acceptance criteria.

Participants will leave with:

  • User stories.

  • Clear requirements.

  • A foundation for development.


  • Keep stories independent and negotiable. Sometimes teams struggle with 'negotiable'.

  • Focus on the "why," not just the "what."

  • Avoid technical details.

  • Write from one user's perspective.

  • Include acceptance criteria.

  • Ensure stories fit into one sprint.

  • Use INVEST (Independent, Negotiable, Valuable, Estimable, Small, Testable).

  • Prioritize discussion over documentation.


  1. Identify the user role.

  2. Define the user's goal.

  3. Explain the user's 'why'.

  4. Use the format: "As a [user], I want [goal] so that [benefit]."

  5. Keep stories small enough for one sprint.

  6. Add acceptance criteria:


  • Given [context].

  • When [action].

  • Then [outcome].


  1. Include relevant details and constraints.

  2. Estimate effort.

  3. Prioritize by value and dependencies.

  4. Group related stories into epics.

  5. Review with users.

  6. Refine based on feedback.

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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  • Story cards or sticky notes

  • User story template

  • Persona documentation

  • Product backlog tool

  • Markers and pens

  • Prioritization matrix

  • Estimation cards

Unlock Materials Required

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

Unlock Resources & Templates

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

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