Found a bug, error, or something that doesn't work correctly? We want to know about it so we can fix it.

Types of Issues to Report

• Bugs: Something isn't working as expected
• Broken links: Links that lead nowhere or to wrong pages
• Display issues: Pages not rendering correctly
• Content errors: Typos, incorrect information, missing content
• AI problems: AI assistant giving wrong or unhelpful responses
• Account issues: Problems with login, favorites, or settings

How to Report

Option 1: Contact Form (Recommended)

1. Go to our Contact page
2. Select "Report a Bug" as the topic
3. Describe the issue in detail
4. Include any error messages you saw
5. Submit the form

Option 2: Email

Send an email to support@workshopr.io with:

• Subject line: "Bug Report: [brief description]"
• What you were trying to do
• What happened instead
• Steps to reproduce the issue

What to Include

Help us fix the issue faster by including:

• URL: The page where the issue occurred
• Browser: Chrome, Firefox, Safari, etc. and version
• Device: Desktop, mobile, tablet
• Steps: What you did before the issue appeared
• Screenshot: A picture of the error if possible
• Error message: Any text shown with the error

Example Report

URL: workshopr.io/workshop-detail.php?code=design-sprint

Browser: Chrome 119 on Mac

Issue: When I click "Save to Favorites," nothing happens. No error message appears, but the heart icon doesn't change and the workshop isn't saved.

Steps: 1. Go to any workshop page 2. Click the heart icon 3. Nothing happens

Response Time

We aim to respond to bug reports within:

• Critical issues: 24 hours (site down, security issues)
• Major issues: 2-3 business days
• Minor issues: 1 week

Security Issues

If you discover a security vulnerability, please email us directly at security@workshopr.io rather than using the public contact form. We take security seriously and appreciate responsible disclosure.