Luma

LUMA-Contextual Inquiry

People often do things differently than they say. Contextual inquiry puts you in the user's environment. Observe their work and ask questions as they do it. Learn by watching and asking questions on the spot. This reveals the real story behind their actions.

Duration
10 hours
Group Size
4-8
Category
Luma
Difficulty
Easy
Participants will:

  • Observe users in their natural environment.

  • Ask questions while they work.

  • Learn through direct observation.

  • Reduce reliance on assumptions.

  • Uncover the real user experience.

  • Understand the user's context.

Participants will gain:

  • Practical contextual inquiry skills.

  • A deeper understanding of the user's environment.

  • Insights that lab research can't provide.

Remember to be the apprentice. Ask "why" frequently to understand the reasoning behind actions. Avoid judgment and stay curious throughout the process. It's easy to fall into the trap of leading the witness, so be aware of that.

  1. Select a location and participants.

  2. Prepare guiding questions.

  3. Travel to the user's workspace.

  4. Introduce yourself and the exercise.

  5. Ask the user to work as they normally would.

  6. Observe and ask questions during their work.

  7. Let the user guide the session.

  8. Record detailed notes.

  9. Thank the participants for their time.

Unlock Step-by-Step Instructions

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

Unlock Pre-Work Requirements

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  • Recording equipment (audio or video).

  • Notebook for note-taking.

  • Question guide.

  • Consent forms.

  • Open mind.

Unlock Materials Required

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