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Intervention Cards
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When this is the room

Participant becomes emotional/upset

Emotional Moment

Say this — right now

Acknowledge feelings, offer a break. "I can see this is important to you. Would a 5-min break help?"

Word for word is fine. The room won't know.
Work the move
  1. 01Don't ignore or minimize emotions
  2. 02Offer private space if needed
  3. 03Check in with them during break
  4. 04Have tissues available
Still in your hand
Blank Stares

No one responding to question
Question Overload

Too many questions at once
Losing the Room

General disengagement

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How the cards work

01

Recognize the moment

Each card is triggered by a specific challenge you're watching unfold in the room — a silence, a dominator, a stalled decision.

02

Pull the move

Each card gives you an exact phrase to say, plus detailed tips and a prevention strategy for next time.

03

Take action

Use the quick response on the spot, or choose an alternative that fits your room. Back on track in seconds.

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