Emotional Moment

Someone's voice goes, or they stop mid-sentence, and the room isn't sure where to look. Moving briskly past it protects nobody, least of all them. Say plainly that you can see this matters, offer a break, and check in with them privately once the room is moving again.

Say this — right now

Acknowledge feelings, offer a break. "I can see this is important to you. Would a 5-min break help?"

Word for word is fine. The room won't know.

Work the move

01Don't ignore or minimize emotions
02Offer private space if needed
03Check in with them during break
04Have tissues available

Next time —

Create psychologically safe environment

Still in your hand

Blank Stares

No one responding to question

Question Overload

Too many questions at once

Losing the Room

General disengagement

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How the cards work

Recognize the moment

Each card is triggered by a specific challenge you're watching unfold in the room — a silence, a dominator, a stalled decision.

Pull the move

Each card gives you an exact phrase to say, plus detailed tips and a prevention strategy for next time.

Take action

Use the quick response on the spot, or choose an alternative that fits your room. Back on track in seconds.