01
No one responding to question
Blank Stares
Rephrase, give example, or switch to pair-share first.
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One suit of the deck
Facilitation Moments.
For the turning points you only get one shot at.
8 movesIn this suit
02
Too many questions at once
Question Overload
Let's take these one at a time. First question was...
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03
General disengagement
Losing the Room
Stop and check in: "What's on your minds right now?"
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04
Group has key insight
Breakthrough Moment
Pause and capture it. "This feels important - let's make sure we don't lose this."
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05
Discussion needs to end
Closure Needed
Let's take 2 more comments, then I'll summarize and we'll move on.
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06
Participant becomes emotional/upset
Emotional Moment
Acknowledge feelings, offer a break. "I can see this is important to you. Would a 5-min break help?"
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07
Participants expected something different
Wrong Expectations
"Let's clarify what we're here to accomplish today and adjust if needed."
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08
"Why are we doing sticky notes?" - process challenged
The Method Skeptic
Fair question, [Name]. This format gets every idea on the wall with equal weight - not just the loudest voices. Try one round, then tell me if it's not earning its time.
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