Wrong Expectations

People came for something other than what you planned, and it's surfacing as confusion or quiet resistance. This is almost always a briefing problem rather than a participant problem. Stop and get the mismatch on the table, agree on what today is actually for, and adjust the plan if you can.

Say this — right now

"Let's clarify what we're here to accomplish today and adjust if needed."

Word for word is fine. The room won't know.

Work the move

01Pause and address the disconnect
02Review objectives with the group
03Adapt if possible, or reschedule if necessary
04Document feedback for future sessions

Next time —

Send clear pre-session communication with objectives

Still in your hand

Blank Stares

No one responding to question

Question Overload

Too many questions at once

Losing the Room

General disengagement

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How the cards work

Recognize the moment

Each card is triggered by a specific challenge you're watching unfold in the room — a silence, a dominator, a stalled decision.

Pull the move

Each card gives you an exact phrase to say, plus detailed tips and a prevention strategy for next time.

Take action

Use the quick response on the spot, or choose an alternative that fits your room. Back on track in seconds.