Inconsistency Audit

Select 8-12 representative work samples (screens, products, documents) spanning your portfolio. Ensure diversity in age, teams, and features to reveal patterns, not one-off issues. Evaluate each sample against all principles using a systematic scoring method. Document specific violations and exemplary applications to ground discussion in evidence. Identify patterns in inconsistencies: which principles are violated most, which teams struggle most, which situations create conflicts. Understand root causes beyond 'people aren't trying hard enough'. Prioritize remediation actions addressing the most impactful inconsistencies. Focus on principle clarification, tool development, or process changes that will prevent future violations.

• Identified inconsistencies across experience.


• Prioritized fixes for coherence.


• Improved overall experience consistency.

Before the session, set a constructive tone: learning and improvement, not blame. Pre-identify known major violations so they don't dominate discussion. Ensure work sample diversity. During facilitation, push for specific evidence; 'violates principle' needs concrete examples. Prevent defensiveness; frame violations as learning opportunities. During pattern analysis, look beyond obvious issues; sometimes violated principles are unclear. Watch for audit fatigue around 60 minutes; take a break if needed. Warning signs: All work scores 'Adequate' (team not being honest). Violations blamed on individuals (missing root causes). Teams arguing about principle interpretation (principles unclear). Only new work has violations (principles changed). Audit becoming a complaint session. Success indicators: Clear patterns in violations (reveals systemic issues). Mix of principle-level and execution-level issues. Specific remediation actions with owners. Recognition that some principles need refinement. Constructive discussion focused on improvement. After the session, document all findings with evidence. Create a remediation plan with a timeline. Update unclear principles immediately. Share audit learnings. Schedule a follow-up audit in 3-6 months.