Service Design Tools
Issue Cards
Use physical cards to drive discussion. They suggest new exploration avenues. Cards structure thinking and spark ideas. Isolate elements as conversation starters.
Duration
1.5 hours
Group Size
3-8
Category
Service Design Tools
Difficulty
Easy
Participants will:
- Discuss complex topics.
- Have open and fun creative conversations.
- Avoid creative blocks.
- Consider new problem interpretations.
- Understand different perspectives.
- Structure thinking around topics.
- Facilitate group discussions.
- Identify priorities and relationships.
Participants will create issue cards, document key issues, and build a foundation for prioritization.
- Keep content simple to avoid bias.
- Avoid complex concepts on cards.
- Test cards beforehand.
- Provide clear instructions. Sometimes people need extra clarification.
- Cards should spark discussion, not give answers.
- Design for your audience.
- Update cards based on feedback.
- Consider different card types.
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