Research

Contextual Design Research Lab

This workshop uses design thinking, rapid prototyping, and user validation in a time-boxed format. Teams generate, test, and refine solutions quickly. These methods maximize learning and reduce risks. Expect some failures; it's part of learning.

Duration
16 days
Group Size
6-12
Category
Research
Format
In-person

  • Apply rapid design and validation to challenges.

  • Generate and test solution concepts quickly.

  • Learn user-centered design thinking.

  • Develop rapid prototyping and validation skills.

  • Create roadmaps for solution development.

This workshop will:

  • Help you deeply understand user needs and pain points.

  • Give you actionable, prioritized research insights.

  • Result in research-backed product recommendations.

9:00am-9:10am
BREAK 10 min
Introductions
9:10am-9:15am
BREAK 5 min
Icebreaker
9:15am-9:35am
Exercise 20 min
Contextual Inquiry (ID: 36, 120 min → 20 min intro)
9:35am-9:55am
Service Design Tools 20 min
Observation Notes

Structured documentation of user behaviors, interactions, and environmental factors during observational research, captu...

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9:55am-10:20am
Exercise 25 min
Service Safari (ID: 367, 180 min → 25 min mini)
10:20am-10:40am
Research 20 min
Affinity Diagramming

Organize and cluster ideas by themes through collaborative sorting. Transform individual sticky notes from Post-Up into ...

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10:40am-10:55am
Ideation/Creativity 15 min
How Might We

Reframe problems as opportunities through optimistic questioning. Transform problem statements and insights into actiona...

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10:55am-11:00am
BREAK 5 min
Next Steps/Daily Checkout

Unlock Full Agenda & Timing

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

Unlock Pre-Work Requirements

Create a free account to access step-by-step instructions, agendas, and resources for all activities.


  • Large paper (A1 or flip chart)

  • Sticky notes (multiple colors)

  • Sharpie markers (black, blue, red)

  • Fine-tip markers

  • Pens and pencils

  • Dot stickers

  • Masking tape

  • Timer or stopwatch

  • Workshop templates and worksheets

  • Industry examples and case studies

  • Laptops/tablets

  • WiFi access

  • Digital camera

  • Presentation projector/screen

  • Power strips and extension cords

  • Printed backup materials

  • Large wall space

  • Moveable tables

  • Comfortable seating

  • Good lighting

  • Quiet environment

  • Temperature control

Unlock Materials Required

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

Unlock Resources & Templates

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

Discussion

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