Service Design Tools
Concept Walkthrough
Walk stakeholders through service concepts to get feedback. Validate ideas and improve service design before launch. This exercise helps align everyone.
Duration
1.5 hours
Group Size
5-12
Category
Service Design Tools
Difficulty
Easy
Participants will: Present service concepts clearly. Gather feedback on viability. Validate assumptions about user needs. Identify potential issues early. Align stakeholders on direction. Refine concepts based on input. Build buy-in for service development.
Participants will complete a concept walkthrough, step through the experience, and validate the concept flow.
Create compelling presentations. Encourage honest feedback, even criticism. Ask specific questions. Document all input, not just the good stuff. Look for patterns across stakeholder types. Be ready to defend your ideas. Use feedback to improve, not just confirm. Plan follow-ups based on the session. Sometimes, despite your best efforts, a concept just won't resonate; be prepared to pivot.
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