Service Design Tools
System Scenario
This exercise expands scenario development to consider system-wide changes. Explore how services function within larger social, economic, and environmental contexts. It's about understanding the big picture to design better interventions.
Duration
3 hours
Group Size
8-12
Category
Service Design Tools
Difficulty
Easy
Participants will:
- Explore system-wide changes and implications.
- Understand service within a broader system context.
- Plan for systemic changes, not isolated ones.
- Consider interconnections and dependencies.
- Design resilient system interventions.
- Anticipate system-level consequences.
- Enable systemic innovation and transformation.
You'll leave with a system scenario developed, a future system state explored, and a strategic plan outlined. Be prepared to iterate; these systems are complex.
Think at the right system level for your goals. Include multiple system perspectives. Consider both intended and unintended consequences. Map feedback loops and system dynamics. Plan for system resilience and adaptability. Test scenarios with system stakeholders. Design interventions that work with system forces. Monitor system indicators, not just service metrics. Don't be afraid to adjust the scope if the exercise feels too unwieldy.
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