Service Design Tools
Ecosystem Map
Ecosystem mapping visualizes the context of a service or product. It reveals actors, relationships, and influences impacting the user experience beyond the service itself. It's a great way to see the big picture.
Duration
3 hours
Group Size
6-10
Category
Service Design Tools
Difficulty
Easy
Participants will: Understand the service ecosystem. Identify actors and influences. Map value exchanges. Find partnership opportunities. Identify external dependencies. Plan for ecosystem changes. Design holistic solutions.
A completed ecosystem map. Visualized system relationships. Shared understanding of context and dependencies.
Think beyond immediate stakeholders. Include informal influences. Consider digital and physical ecosystems. Map both current and potential future states. Look for unexpected connections. Identify ecosystem risks. One challenge is agreeing on the scope, so be flexible. Consider ecosystem health metrics. Update the map regularly.
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