Service Design Tools
Impact Journey
This tool helps you analyze how service experiences affect well-being, society, and the environment. Use it to generate ideas for more sustainable and responsible services. It's especially useful early in the design process.
Duration
3 hours
Group Size
6-10
Category
Service Design Tools
Difficulty
Easy
Participants will:
- Analyze the impact of a specific service experience.
- Generate ideas to make services more sustainable.
- Consider service impacts early in the design process.
- Evaluate long-term impact potential.
- Enable responsible design decisions.
You'll get:
- A mapped impact journey.
- An understanding of influence paths.
- A foundation for a sustainability strategy.
- Consider both immediate and long-term impacts. Don't forget indirect and systemic effects.
- Be specific about impact mechanisms.
- Consider unintended consequences. These can be tricky to spot.
- Include diverse perspectives on impact.
- Ground your work in research where possible.
- Focus on insights that are actionable.
- Balance idealism with pragmatism.
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