Strategy
Improvement Planning & Prioritization
This exercise, inspired by LUMA, helps teams prioritize improvements by assessing impact and effort. Evaluate user impact (severity on task completion and satisfaction) and implementation difficulty (technical complexity and resource needs) for each issue. Identify quick wins and major improvement projects to focus your efforts.
Duration
1 hour
Group Size
4-8
Category
Strategy
Difficulty
Easy
Participants will learn to apply a structured method for prioritizing improvements. They will understand how to balance user impact with implementation effort.
The team will create a prioritized improvement plan with clear action items and owners. Expect to leave with a focused list of fixes ready for action.
Most teams struggle to choose between improvement ideas. This exercise visualizes tradeoffs, creating a shared understanding. Scoring before clustering is a common mistake; solve multiple problems together. Don't weight everything equally; push for differentiation. Skipping commitment leads to inaction. To calibrate, identify anchor points before scoring. Define the biggest pain point (impact=3) and the simplest fix (effort=1). For remote teams, use digital whiteboards with voting. Discuss score outliers. Schedule a check-in to review progress; this works best as a regular cycle.
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