Service Blueprint

Step 1: Introduction (5 minutes)

Welcome participants and explain the purpose of the activity. Set expectations for timing and participation.

Step 2: Main Activity (15 minutes)

Guide the group through the core exercise, providing clear instructions at each stage.

Step 3: Debrief (10 minutes)

Facilitate a discussion about key learnings and how to apply them.

For Facilitators

• Review participant profiles and expectations
• Prepare all materials and supplies
• Test technology and room setup

For Participants

• Complete pre-session survey
• Review background materials
• Prepare examples or case studies

• Facilitator Guide (PDF)
• Participant Workbook Template
• Presentation Slides
• Printable Materials

• Facilitator Guide (PDF)
• Participant Workbook Template
• Presentation Slides
• Printable Materials