Service Design Tools
Stakeholder Map
A stakeholder map visually represents people who influence your service or project. It reveals relationships, power, and communication needs across everyone involved.
Duration
2 hours
Group Size
5-8
Category
Service Design Tools
Difficulty
Easy
Participants will: Identify stakeholders. Understand their relationships and influence. Prioritize engagement. Plan communication. Find advocates and blockers. Map power. Ensure inclusive design.
A completed stakeholder map. A visualized stakeholder landscape. A base for engagement.
Cast a wide net, then prioritize. Consider supporters and detractors. Map formal and informal power. Update the map regularly. Be sensitive to politics. Include often-forgotten stakeholders, like maintenance. Consider indirect stakeholders. Use for communication planning.
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