Luma

LUMA - Interviewing

Interviews are powerful because people enjoy sharing their stories. Talking directly with stakeholders provides insights into their experiences, feelings, and needs. Asking the right questions and actively listening are crucial for success.

Duration
10 hours
Group Size
5-8
Category
Luma
Difficulty
Easy
Energy
Medium

Objectives

Participants will:

  • Gather firsthand information.

  • Understand stakeholders' feelings.

  • Challenge assumptions.

  • Build empathy.

  • Make informed decisions.

  • Identify key priorities.

Outcomes


  • Interviewing skills using a structured method.

  • Improved questioning techniques.

  • Consistent interview approach.

Step-by-Step Instructions


  1. Define your learning objectives.

  2. Develop targeted questions.

  3. Identify interview candidates.

  4. Recruit participants.

  5. Schedule interviews.

  6. Introduce yourself and explain the purpose.

  7. Start with broad questions.

  8. Listen attentively and take notes.

  9. Thank participants.

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Facilitator Tips

Select a quiet location. Avoid leading questions. Focus on information gathering. Prioritize listening over talking.

Pre-Work

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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Materials Required


  • Recording device.

  • Notebook and pens.

  • Question guide.

  • Consent forms.

  • Quiet space.

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Resources & Templates

Interview Consent Form Template
A template for a participant consent form, an essential document for research interviews.
Interviewing for Research (Video)
A video tutorial on the key skills and techniques for conducting research interviews.
Interviewing Techniques Worksheet
A worksheet with tips and exercises to practice your interviewing skills.
Mural: Interviewing template
way to gather information by asking questions
The Art of the User Interview
A detailed guide from Adobe on the nuances of conducting a successful user interview.
User Interviewing Guide
A comprehensive guide from Nielsen Norman Group on how to conduct effective user interviews.

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