Gather insights from stakeholders and domain experts through structured interviews.

Capture challenges as opportunity questions. Cluster and prioritize HMW notes.

Create a simple map of the user journey. Identify key moments and target for the sprint.

Vote on the most important moment to focus the sprint. Define the sprint challenge.

Review existing solutions and inspiration from other products. Capture big ideas.

Rapid sketching exercise: 8 ideas in 8 minutes. Push past obvious solutions.

Create detailed 3-panel storyboard of your best solution. Work individually.

Refine and add detail to solution sketches. Prepare for gallery.

Display all sketches. Silent review and heat map voting on interesting ideas.

Quick discussion of each solution. Capture standout ideas and concerns.

Everyone votes on their top ideas. Decider makes final selection.

Create detailed storyboard of the prototype. Plan the user test flow.

Build a realistic prototype. Assign roles: makers, stitcher, writer, asset collector.

Complete and stitch together prototype. Prepare interview guide.

Dry run of prototype and interview. Fix any issues before real users.

Conduct 5 user interviews. One-on-one sessions, team watches in separate room.

Complete remaining user interviews. Capture all feedback.

Review all interview notes. Identify patterns and decide next steps.