Mental modeling visually represents how users think about a domain or system. This 90-minute exercise maps user knowledge against designs to find gaps...

Quickly build and test prototypes to learn fast. This exercise helps you share ideas immediately and iterate based on feedback. Part of the LUMA colle...

A Pilot is a crucial, longer-term test of your solution before market launch. Unlike a Live Prototype, it's a sustained engagement that tests your ent...

Incorporating user feedback is key to human-centered design. This exercise helps you refine ideas based on prototype testing. It's part of the LUMA co...

This exercise, adapted from the LUMA collection, helps teams align on goals. It ensures everyone works toward the same outcome. It's useful for clarif...

Video brings concepts to life. Instead of just describing an idea, show stakeholders how it works in a realistic scenario. A video scenario captures a...

Map your ecosystem to see entities, flows, and relationships. Capture the forces and patterns driving system behavior. It's a revealing exercise.

Observing beats asking sometimes. Watch without interfering to see what people *actually* do, not what they *say* they do. Blend in. Watch natural beh...

This exercise, from 18F, gets everyone designing together, regardless of role or drawing skills. It turns abstract ideas into visuals teams can discus...

Teams often say they value "innovation" and "collaboration." But what do those words really mean? Values mapping makes the abstract concrete. Map out ...

Stakeholder interviews reveal the hidden landscape of organizational dynamics. Understand priorities and constraints before they derail your project. ...

Design principles guide product development decisions. In this 2-hour exercise, teams create memorable, actionable statements like "Earn people's trus...

Money talks. Give participants a budget and have them 'buy' the features they want most. Limited resources reveal true priorities. Observe their first...

Coding qualitative data helps teams find patterns in research. This 90-minute exercise moves teams from raw data to structured insights. Participants ...

This exercise builds trust and psychological safety through structured sharing. It's based on Patrick Lencioni's "Five Dysfunctions of a Team." It hel...

Interviews can stall in small talk. This exercise helps you move past that. Start real conversations and gain deeper insights from your interviewees.

Non-verbal cues matter. Body language, eye contact, and facial expressions boost engagement and understanding. Master these to improve communication.

Teams need a north star: a vision that inspires and guides. The Future Vision Exercise creates a detailed picture of your desired future state (3-5 ye...