Luma
Experience Diagramming
Experience diagramming maps a person's journey through a task. It reveals smooth spots and pain points. This shows what happens and how it feels. Use it to understand the current experience before making improvements. Part of the LUMA collection.
Duration
2 hours
Group Size
4-6
Category
Luma
Difficulty
Easy
Participants will:
- Map a complete user journey.
- Understand how experiences feel.
- Find pain points and bright spots.
- Document the current state.
- Build empathy through details.
- Guide improvement efforts.
You'll get:
- A visual diagram of the user experience.
- Identified interactions and touchpoints.
- Identified experience improvements.
Focus on one journey at a time. Include emotional highs and lows. Don't skip small details; they often reveal key insights. Let insights emerge naturally, but be prepared to redirect if the group gets stuck in the weeds.
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