Service Design Tools

SDT-Ecosystem Map

Map your ecosystem to see entities, flows, and relationships. Capture the forces and patterns driving system behavior. It's a revealing exercise.

Duration
3 hours
Group Size
6-12
Category
Service Design Tools
Difficulty
Easy
Energy
Medium

Objectives

Participants will: Describe entities, flows, and relationships. Build a map of key forces and patterns. Understand factors influencing the system. Identify intervention points.

Outcomes

A completed ecosystem map with visualized relationships and understood context.

Step-by-Step Instructions


  1. Define the ecosystem's scope and boundaries. 2. Identify relevant entities and actors. 3. Map relationships between entities. 4. Document flows (information, resources, influence, value). 5. Identify key forces driving the system. 6. Map emerging patterns. 7. Highlight factors influencing functioning. 8. Consider direct and indirect relationships. 9. Validate with stakeholders. 10. Use insights for strategic planning. 11. Identify leverage points for change.

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Facilitator Tips

Include formal and informal relationships. Consider different time scales. Look beyond obvious connections. Include external influences. Validate with system participants. Don't oversimplify complexity. Focus on patterns and forces. Use for strategic reflection.

Pre-Work

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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Materials Required


  • Large wall space or digital canvas

  • Sticky notes (multiple colors)

  • Markers and pens

  • System documentation

  • Stakeholder interview notes

  • Existing organizational charts

  • Digital mapping tools

  • Camera

  • Flip chart paper

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Resources & Templates

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

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