Service Design Tools
Tomorrow's Narratives
Explore future service scenarios through storytelling. This exercise helps teams prepare for various possibilities and envision implications.
Duration
2.5 hours
Group Size
5-8
Category
Service Design Tools
Difficulty
Easy
Participants will:
- Explore potential future service scenarios.
- Prepare for different possible futures.
- Generate innovative service concepts.
- Challenge current assumptions.
- Enable strategic planning.
- Inspire creative thinking.
- Develop resilient service strategies.
Participants will create future narratives and stories to communicate a shared vision.
Balance plausibility with imagination. Include both gradual and sudden changes. Consider multiple dimensions of change. Make narratives specific and detailed. Focus on human experiences. Consider unintended consequences. Use narratives to inspire, not predict. Update based on emerging trends.
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