18F

18F - Usability Testing

Observe users interacting with a product or service, asking them to verbalize their thoughts aloud. This reveals friction points and unexpected uses.

Duration
2 hours
Group Size
5-8
Category
18F
Difficulty
Easy
Understand the intuitiveness of the design. Determine how well it adapts to user needs in real-world scenarios.
Usability testing findings. Direct user feedback. Prioritized list of usability improvements.
I've found it helpful to record sessions, even if you take notes. It's easy to miss nuances in real-time. Also, pilot your test with a colleague first. You'll always find something to improve. Consider these resources:

  • Blog posts on remote moderated usability testing

  • Sample design research participant agreement

  • Sample interview checklist

  • Sample usability test guide

  • Sample interview debrief worksheet

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