Lightning Workshops
Lightning Workshop: User Journey Pain Points
Map the user experience and find quick wins. This workshop gathers different teams to create a user journey map. You'll uncover pain points and focus on 2-3 high-impact, low-effort fixes for quick action.
Duration
2 days
Group Size
5-10
Category
Lightning Workshops
Format
In-person
Map the user journey's stages and touchpoints. Identify and group pain points. Prioritize improvements using Impact/Effort. Commit to 2-3 quick wins with owners.
This workshop helps teams align on customer pain points. Addressing these issues leads to increased customer satisfaction and reduced churn. Prioritizing quick wins delivers immediate, visible improvements and builds momentum for tackling larger issues.
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