Lightning Workshops

Lightning Workshop: Decision-Making

Teams get stuck. This workshop helps them make clear, supported decisions. It uses criteria-based evaluation and consensus-checking. You'll leave with a documented decision that everyone can support.

Duration
2 days
Group Size
4-8
Category
Lightning Workshops
Format
In-person
Surface all options. Define and weight decision criteria together. Evaluate options with a scorecard. Document the decision and rationale.
If scores don't align, explore why. The first score can bias the discussion, so be aware of anchoring. Low fist-to-five scores mean you need to address concerns. Document dissents; they're valuable if you revisit the decision. Circulate documentation within 24 hours. Execute the communication plan within 48 hours. Review the decision in 30-90 days. Archive the decision document.
9:00am-9:10am
BREAK 10 min
Welcome & Introductions

Facilitator introduction and agenda overview

9:10am-9:15am
Exercise 5 min
3-Part Question

Quick structured introductions using three simple questions to connect participants fast.

9:15am-9:30am
IDEO 15 min
IDEO - Brainstorm
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9:30am-9:45am
Service Design Tools 15 min
Evaluation Matrix
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9:45am-9:55am
Remote Focused 10 min
How-Now-Wow
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9:55am-10:10am
Service Design Tools 15 min
Evaluation Matrix
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10:10am-10:30am
IDEO 20 min
IDEO - Conversation Starters
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10:30am-10:40am
Collaboration 10 min
Fist of Five
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10:40am-10:50am
Hyper Island 10 min
Check-in/Check-out
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10:50am-11:00am
BREAK 10 min
Daily Wrap-up

Key takeaways, reflections and next steps

Unlock Full Agenda & Timing

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

Unlock Pre-Work Requirements

Create a free account to access step-by-step instructions, agendas, and resources for all activities.


  • Whiteboard or flip chart

  • Large decision matrix template

  • Sticky notes

  • Markers

  • Dot stickers (5 per person)

  • Fist-to-five voting cards (optional)

  • Decision documentation template

Unlock Materials Required

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

Unlock Resources & Templates

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

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