Lightning Workshops

Lightning Workshop: User Journey Pain Points

Map the user experience and find quick wins. This workshop gathers different teams to create a user journey map. You'll uncover pain points and focus on 2-3 high-impact, low-effort fixes for quick action.

Duration
2 days
Group Size
5-10
Category
Lightning Workshops
Format
In-person
Map the user journey's stages and touchpoints. Identify and group pain points. Prioritize improvements using Impact/Effort. Commit to 2-3 quick wins with owners.
This workshop helps teams align on customer pain points. Addressing these issues leads to increased customer satisfaction and reduced churn. Prioritizing quick wins delivers immediate, visible improvements and builds momentum for tackling larger issues.
9:00am-
BREAK 5 min
Introduction: Define which user and which journey we're mapping
9:05am-
Research 10 min
Customer Journey Mapping
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9:15am-
Strategy 20 min
Ecosystem Mapping
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9:35am-
Research 25 min
Pain Point And Opportunity Identification
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10:00am-
BREAK 10 min
Break
10:10am-
Strategy 20 min
Impact & Effort Matrix
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10:30am-
Remote Focused 10 min
How-Now-Wow
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10:40am-
Hyper Island 10 min
Check-in/Check-out
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10:50am-
BREAK 10 min
Wrap-up: Photograph journey, share access

Unlock Full Agenda & Timing

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

Unlock Pre-Work Requirements

Create a free account to access step-by-step instructions, agendas, and resources for all activities.


  • Large wall or flip charts for the journey map.

  • Sticky notes (blue for stages, yellow for touchpoints, pink for pain points, green for bright spots).

  • Markers.

  • Pain point cards (large stickies or index cards).

  • 2x2 matrix template (Impact vs. Effort).

  • Dot stickers (3 per person).

Unlock Materials Required

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

Unlock Resources & Templates

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

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