Lightning Workshops

Lightning Workshop: Problem Framing

Teams often rush to solutions without fully understanding the problem. This workshop guides teams to reframe challenges using the 5 Whys technique and "How Might We" questions. The goal is a clear, aligned problem statement.

Duration
2 days
Group Size
4-8
Category
Lightning Workshops
Format
In-person
Surface diverse perspectives on the problem.
Uncover root causes, not just symptoms.
Generate engaging 'How Might We' questions.
Develop a unified problem statement to guide solutions.
This workshop ensures teams focus on the right problems. A well-defined problem statement leads to more effective solutions, better team alignment, and focused ideation. Remember, the problem statement doesn't need to be perfect, just good enough to move forward.
9:00am-
BREAK 5 min
Introduction: Present the problem as currently understood
9:05am-
IDEO 10 min
IDEO - Brainstorm
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9:15am-
Luma 15 min
Round Robin
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9:30am-
Service Design Tools 20 min
Hypothesis Generation
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9:50am-
Remote Focused 10 min
Reverse Brainstorming
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10:00am-
BREAK 10 min
Break
10:10am-
Ideation/Creativity 15 min
How Might We
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10:25am-
Remote Focused 15 min
How-Now-Wow
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10:40am-
Strategy 10 min
Point Of View Statements
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10:50am-
BREAK 10 min
Wrap-up: Read final statement aloud, confirm alignment

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For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

Unlock Pre-Work Requirements

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  • Whiteboard or flip charts

  • Sticky notes (multiple colors)

  • Markers (one per participant)

  • 5 Whys template on flip chart

  • How Might We cards (index cards or sticky notes)

  • Dot stickers for voting (3 per participant)

Unlock Materials Required

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

Unlock Resources & Templates

Create a free account to access step-by-step instructions, agendas, and resources for all activities.

Discussion

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