Use a screener to find the right research participants. It's a questionnaire or interview that helps you select people based on your study's needs.

The Fishbone diagram helps teams find the root causes of problems. It organizes potential causes into categories that branch from a central problem.

The Futures Wheel is a brainstorming method to visualize the cascading consequences of trends, events, or decisions. This technique helps teams think ...

Silent brainstorming works. Participants write ideas and build on them through rotation. No talking means no interruptions or loud voices. Silence rem...

Use the Eisenhower Matrix to prioritize ideas. Sort items by importance and urgency. This helps decide what to do now and where to focus resources.

Walk stakeholders through service concepts to get feedback. Validate ideas and improve service design before launch. This exercise helps align everyon...

Scenario planning helps organizations navigate uncertainty by creating multiple plausible future narratives. Instead of predicting a single future, de...

This exercise helps teams reflect on recent work. It's a chance to celebrate wins and find ways to improve. Regular retrospectives drive continuous im...

Quickly gather context to understand current challenges. This exercise establishes a shared understanding of problems and constraints before solutioni...

Participants write ideas on virtual sticky notes and post them to a shared online board. This method quickly gathers input from the whole group. It's ...

Map how customers interact with your product. The resulting diagram focuses your sprint and informs prototype choices.

The Kano Model helps teams categorize features by customer satisfaction and functionality. It clarifies which features delight users versus those that...

Interview stakeholders and subject matter experts to gather insights. Experts share knowledge while the team captures notes and identifies opportuniti...

Assumption mapping helps teams expose hidden risks. Plot assumptions on a certainty vs. risk matrix. Identify which assumptions need validation before...

Service blueprints map both customer-facing ('frontstage') and behind-the-scenes ('backstage') activities. This exercise maps dependencies and reveals...

The System Usability Scale (SUS) is a quick way to measure perceived usability. First, participants complete the SUS questionnaire after using a produ...

Explore design across scales, from atoms to global systems. Inspired by the Eames film "Powers of Ten," zoom in and out to reveal systemic implication...

Use "Yes, And" to build on ideas together. It creates a culture of expansion. Forget restriction.