Exercises

This exercise simulates service interactions, allowing you to test concepts with real users in realistic conditions before launch. It's a hands-on way...

Indicators help us track our impact over time by defining the data we collect. This exercise, derived from the LUMA collection, focuses on creating th...

Create a user scenario or story as a group by drawing it in sequential panels, like a comic book. Aim for eight panels and give participants ten minut...

Stakeholder Influence Mapping visually represents people affecting your project's success. It positions them by power and interest. This 45-minute exe...

Design for real devices and contexts. Don't rely on abstract breakpoints. Map actual use cases across screen sizes. Then, design appropriate experienc...