Libertating Structures

LS - Triz

Brainstorm the worst possible practices to reveal counterproductive behaviors. Identifying which 'worst practices' you're *actually* doing creates safety through humor and surfaces unspoken issues. This exercise uses reverse thinking to identify problems that may be difficult to address directly.

Duration
35 mins
Group Size
5-20
Category
Libertating Structures
Difficulty
Easy
Energy
Medium

Objectives

Participants will:

  • Identify counterproductive behaviors safely.

  • Create psychological safety for criticism.

  • Generate improvement ideas from reverse thinking.

  • Build commitment to change through ownership.

Outcomes

The team will:

  • Apply TRIZ (Theory of Inventive Problem Solving) principles to identify problems.

  • Eliminate counterproductive practices.

  • Focus improvement efforts on high-impact areas.

Step-by-Step Instructions


  1. Introduce the Challenge (5 minutes). State the goal clearly and positively. For example: "We want to create excellent customer service."

  2. Brainstorm Worst Practices (10 minutes). Ask: "What could we do to guarantee the WORST possible result?" Encourage wild ideas. Examples: "Ignore all customer complaints," "Make it impossible to reach a human," "Train staff to be rude," "Have different information on every channel," "Never follow up on promises." Aim for quantity. Capture all ideas.

  3. Reality Check (10 minutes). Ask: "Which of these are we ACTUALLY doing?" Review each worst practice. Honestly assess: Do we do this, even partially? Mark the true ones. Notice patterns without blame.

  4. Commit to Stop (10 minutes). Select the top 2-3 worst practices to stop. Discuss: What needs to change? Identify specific actions. Assign ownership and set a timeline.

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Facilitator Tips

Humor creates safety. 'Worst' generates more ideas than 'problems.' People are more committed to fixing issues they identify themselves. This exercise helps identify concrete actions to stop doing. Frame the worst practices brainstorm as fun. Encourage laughter. Shift the tone for the reality check; it should be serious. Stay non-judgmental and focus on systems, not people. Don't force anyone to confess. Look for partial truths. Expect the reality check to get quiet and uncomfortable. Relief comes from the commitment to stop. Use when a team is stuck, needs to stop something but can't say it directly, or wants to surface unspoken dysfunctions. Sometimes the reality check is uncomfortable, but stick with it; the insights are worth it. Success is when the team honestly identifies counterproductive patterns and commits to specific changes.

Pre-Work

For Facilitators

  • Review participant profiles and expectations
  • Prepare all materials and supplies
  • Test technology and room setup

For Participants

  • Complete pre-session survey
  • Review background materials
  • Prepare examples or case studies

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Materials Required


  • Whiteboard or large paper

  • Markers

  • Sticky notes

  • Two columns labeled: "Worst Practices" and "We Do This"

  • Dot stickers for prioritizing

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Resources & Templates

  • Facilitator Guide (PDF)
  • Participant Workbook Template
  • Presentation Slides
  • Printable Materials

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Discussion

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