Luma
LUMA-Contextual Inquiry
Contextual inquiry puts you in the user's workspace to watch them do real work and ask questions as it happens, because people often do things differently than they say. You leave with detailed notes on how the work is really done.
Duration
3 hours
Group Size
4-8
Category
Luma
Difficulty
Easy
Participants will:
- Observe users in their natural environment.
- Ask questions while they work.
- Learn through direct observation.
- Reduce reliance on assumptions.
- Uncover the real user experience.
- Understand the user's context.
Participants will gain:
- Practical contextual inquiry skills.
- A deeper understanding of the user's environment.
- Insights that lab research can't provide.
Remember to be the apprentice. Ask "why" frequently to understand the reasoning behind actions. Avoid judgment and stay curious throughout the process. It's easy to fall into the trap of leading the witness, so be aware of that: if you hear yourself ask "Would it help if...?", stop and ask "What are you doing now, and why?" instead. If the user starts giving you a tour of how it usually goes, ask them to do the next real task in front of you. Remotely, have the user share their screen and do real tasks while you watch on a video call. It works for screen-based work, but you lose the desk, the paper and the interruptions, so say so in your findings.
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