Service Design Tools
Wild Card Analysis
Wild Card Analysis helps you explore low-probability, high-impact events. These events can disrupt assumptions. "Wild cards" help organizations prepare for change and develop adaptive capacity.
Duration
1.8 hours
Group Size
5-10
Category
Service Design Tools
Difficulty
Easy
Participants will: 1. Identify disruptive events. 2. Prepare for unexpected changes. 3. Develop resilience. 4. Challenge assumptions. 5. Create early warning systems. 6. Build contingency planning.
Participants will complete a wild card analysis and develop resilient strategies.
Encourage imaginative thinking. Look for events that would change everything. Consider cascading wild cards. Focus on systemic impacts. Consider how wild cards interact with current trends. Think about psychological responses. Build general adaptive capacity. Develop rapid sensing. Create flexible contingency plans. These are low-probability events. Don't let wild card planning dominate regular strategy. Use wild cards to stress-test assumptions.
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