Service Design Tools
Transition Journey
This exercise maps user transitions from current to desired states. It's more than standard journey mapping; it focuses on the *how* of change, not just the *what*. We'll examine barriers, enablers, and design supportive experiences. Transitions are rarely smooth, so expect some detours.
Duration
2.7 hours
Group Size
6-10
Category
Service Design Tools
Difficulty
Easy
Participants will: Map transition journeys. Design supportive experiences. Understand barriers and enablers. Plan interventions. Support users through change. Design resilient pathways. Enable behavior change.
A mapped transition journey. A clear understanding of the change process. A solid foundation for change management initiatives.
Transitions are rarely linear; expect detours and setbacks. Address the emotional side of change; people need support. Design multiple pathways, not just one. Consider system-level barriers. Test interventions with real users. Plan for long-term maintenance; change isn't a one-time event.
Start the conversation
Be the first to share your thoughts, experiences, or questions!