Service Design Tools

Synthesis Wall

The Synthesis Wall helps organize research findings visually to spot patterns and insights from data. Use it to transform observations into actionable opportunities.

Duration
2 hours
Group Size
3-6
Category
Service Design Tools
Difficulty
Easy
Participants will:

  • Organize research findings systematically.

  • Identify patterns and themes across data.

  • Generate insights from qualitative research.

  • Create shared understanding of research.

  • Transform observations into insights.

  • Support collaborative analysis.

  • Document research visually.

You'll walk away with:

  • A completed synthesis wall.

  • Visualized research data.

  • A foundation for insights.


  • Include diverse perspectives.

  • Look for expected and unexpected patterns. User quotes are powerful.

  • Don't force patterns.

  • Contradictions can be insightful.

  • Document the process.

  • Make the synthesis accessible.

  • Update the synthesis with new data. Sometimes, the initial synthesis misses key insights; be prepared to iterate.

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