Service Design Tools
Wind Tunneling
Wind Tunneling stress-tests strategic options against various future scenarios. Like testing an aircraft in a wind tunnel, this exercise identifies vulnerabilities and strengthens strategic resilience. It's about seeing how your plans hold up under pressure.
Duration
2 hours
Group Size
4-8
Category
Service Design Tools
Difficulty
Easy
Participants will:
- Test strategic options against multiple future scenarios.
- Identify strategy vulnerabilities and failure points.
- Develop more robust and adaptive strategies.
- Understand which strategies work across different futures.
- Create contingency plans for various scenarios.
- Build confidence in strategic choices.
Participants will leave with:
- Completed wind tunneling analysis.
- Tested strategies against scenarios.
- More robust strategies.
This exercise works best with:
Be tough on the strategies.
Look for strategies to perform differently across scenarios. The goal is actionable insights, not perfection. I've seen groups struggle with overly optimistic scoring, so encourage critical evaluation.
For virtual sessions:
- Completed scenario planning.
- Well-defined strategic options.
- Clear success criteria.
Be tough on the strategies.
- Push them to their breaking points.
- Consider implementation challenges.
- Don't let preferences bias assessment.
Look for strategies to perform differently across scenarios. The goal is actionable insights, not perfection. I've seen groups struggle with overly optimistic scoring, so encourage critical evaluation.
For virtual sessions:
- Use breakout rooms.
- Create shared scoring matrices.
- Use polling for assessments.
- Document insights in real-time.
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