Understand

Frame the problem

Before anyone proposes a fix, get the worries about a problem onto the wall and turn them into one statement of the problem the room agrees on. Use it when a team is about to solve the wrong thing quickly.

60 minutes, remote. Serves 8 to 12.

How to run it

  1. Check-in

    5 min

    Say what the room will leave with. Then ask: "One word for how you're arriving. Type it in the chat, but don't press Enter until I say go." Say "Go" and read the chat out loud in one pass. It's faster than a round, and nobody answers in the shadow of the person before them.

  2. Stinky Fish

    20 min

    Worries per fish: up to three

    Give each person a fish shape with their name on it in the "Stinky fish" frame, or a named box if your board has no shapes. "Inside your fish, write what worries you about this problem: the things that smell worse the longer we leave them unsaid." Specific beats general: "The deadline was set before anyone scoped the work" is a worry; "timing" isn't. Go first: read your own fish out loud, and make it honest, because the room will match you. Then everyone types up to three into their own fish in silence and reads the frame without talking. Finish by starring any worry that shows up on three or more fish.

    Board: Frame 1, "Stinky fish": one fish per person, named.

    The full Stinky Fish exercise

  3. How Might We

    10 min

    Questions each: one question

    Take the starred worries. Everyone turns them into one question starting "How might we…", one per sticky in the "Questions" frame. Show one first: "The deadline was set before anyone scoped the work" becomes "How might we set dates after we know the size of the work?" A good question is narrower than "make it better" and wider than a solution in disguise. Stack duplicates. Then everyone gives one vote, in the voting tool or with one dot sticker, to the question they most want answered, and the top one goes forward.

    Board: Frame 2, "Questions": empty.

    The full How Might We exercise

  4. Point of View Statement

    15 min

    Who drafts: alone, one draft each

    Put the template at the top of the "Problem" frame: "[Who] needs [what] because [why we believe it]." "Write the problem as one sentence about the people who have it. No solutions in the sentence." No breakout: everyone types a draft into the "Problem" frame alone, working from the winning question. Then everyone stars the draft closest to true. Read it out loud and let the room fix it, at most three edits. Then type it at the top of the frame.

    Board: Frame 3, "Problem": the template at the top, with space for drafts and the final sentence.

    The full Point of View Statement exercise

  5. Commit: who does what by when

    10 min

    Each result the room produced needs an owner. Owners type "I will [what] by [when]" into the Commitments frame, under the result they own. Read every commitment back out loud. If a result has no owner, say so: "Nobody owns this yet." Type that into the frame too, so it leaves the room as an open item rather than a quiet gap.

    Board: Frame "Commitments": one column per result, with space for "I will [what] by [when]".

Stinky Fish is from the Hyper Island toolbox.