Understand

Frame the problem

Before anyone proposes a fix, get the worries about a problem onto the wall and turn them into one statement of the problem the room agrees on. Use it when a team is about to solve the wrong thing quickly.

90 minutes, in person. Serves 8 to 12.

How to run it

  1. Check-in

    10 min

    Say what the room will leave with and point to the three steps on the wall. Then ask: "In one sentence: what do you need from the next ninety minutes?" Take answers in any order, not round the circle. If someone passes, move on.

  2. Stinky Fish

    25 min

    Worries per fish: up to five

    Hand everyone a sheet with a big fish drawn on it. "Inside your fish, write what worries you about this problem: the things that smell worse the longer we leave them unsaid." Specific beats general: "The deadline was set before anyone scoped the work" is a worry; "timing" isn't. Go first: read your own fish out loud, and make it honest, because the room will match you. Then everyone writes up to five in silence, posts their fish on the wall and reads the wall without talking. Finish by starring any worry that shows up on three or more fish.

    The full Stinky Fish exercise

  3. How Might We

    20 min

    Questions each: three questions

    Take the starred worries. Everyone turns them into three questions starting "How might we…", one per note. Show one first: "The deadline was set before anyone scoped the work" becomes "How might we set dates after we know the size of the work?" A good question is narrower than "make it better" and wider than a solution in disguise. Post the questions and stack duplicates. Then everyone puts one dot on the question they most want answered, and the top one goes forward.

    The full How Might We exercise

  4. Point of View Statement

    20 min

    Who drafts: in trios, one draft per trio

    Put the template on the wall: "[Who] needs [what] because [why we believe it]." "Write the problem as one sentence about the people who have it. No solutions in the sentence." Everyone drafts in trios, one draft per trio, working from the winning question. Post every draft. Everyone stars the one closest to true. Read the starred draft out loud and let the room fix it, at most three edits. Then write it at the top of the wall.

    The full Point of View Statement exercise

  5. Commit: who does what by when

    15 min

    Each result the room produced needs an owner. The owner writes "I will [what] by [when]" on a card, reads it out and sticks it under the result. Only owners speak. If a result has no owner, say so: "Nobody owns this yet." Write that on the wall too, so it leaves the room as an open item rather than a quiet gap.

    In the 90 also: Ask each owner one question: "What could stop this?" One sentence back. If the answer is another person, that person is in the commitment too.

Stinky Fish is from the Hyper Island toolbox.