This exercise prepares teams to run effective think-aloud usability testing. Participants review facilitation techniques and practice observation meth...

Building things makes abstract ideas real. Participants create physical models of concepts using simple materials. As they build, they explain their t...

Create a user scenario or story as a group by drawing it in sequential panels, like a comic book. Aim for eight panels and give participants ten minut...

Framing problems dictates the solutions. Statement starters help view challenges from new angles. Prompts like 'How might we...' reframe problems into...

Need fresh eyes on your research? This exercise helps you shift focus to a new context. It's part of the LUMA collection and a solid way to shake thin...

Map user emotions during service interactions. Visualize feelings, moods, and emotional responses at each touchpoint to understand the complete user e...

Prioritize ideas and tasks by mapping them on a 2x2 matrix. This framework clarifies the potential impact versus the effort needed. Identify quick win...

Collecting feedback from your users is essential. It's a continuous process that keeps your design user-centered as you move forward. Regular feedback...

This exercise, inspired by the LUMA collection and IDEO.org, focuses on generating numerous ideas through collaboration and embracing unconventional s...

The "5 Whys" is a root cause analysis. Keep asking "Why?" until you find the real problem. Toyota developed it to go beyond surface-level symptoms.

Experience diagramming maps a person's journey through a task. It reveals smooth spots and pain points. This shows what happens and how it feels. Use ...

Critique sessions improve designs through structured feedback. Constructive critique focuses on what works, what doesn't, and how to improve. When don...

This exercise helps teams quickly gauge their health across key areas. It's a simple way to spot emerging problems before they impact performance. Reg...

Content Highlighter Testing is a fast usability method. Users highlight text, marking clear parts in one color and confusing parts in another. This ex...

Rough prototyping is about learning fast. Build a quick, basic version of your idea to test it. Use simple materials like cardboard and tape. Focus on...

People often do things differently than they say. Contextual inquiry puts you in the user's environment. Observe their work and ask questions as they ...

This simple research method helps you uncover the motivations and assumptions behind a person's behavior. It's part of the LUMA collection.

Analytics Insights Mapping helps teams visualize data relationships. It's a structured research exercise that promotes collaboration. Participants map...