Exercises

Before building a new design system, map what already exists. Design system landscape mapping inventories all components, patterns, styles, and docume...

Wild Card Analysis helps you explore low-probability, high-impact events. These events can disrupt assumptions. "Wild cards" help organizations prepar...

Map circular value flows and feedback loops in service ecosystems. Pinpoint key areas for sustainable and regenerative service design. This exercise h...

A stakeholder map visually represents people who influence your service or project. It reveals relationships, power, and communication needs across ev...

A service image visually represents the entire service experience. It communicates the core essence and character to both stakeholders and users. This...

Audit accessibility early to avoid costly fixes later. Evaluate against WCAG, user needs, and assistive tech. Finding problems in design is cheaper th...

AI offers incredible potential, but how do you translate that into real-world applications? Functionality cards bridge this gap. They illustrate AI ca...

Imagine the project has already failed six months from now, then work backwards to surface the risks people privately worry about but never say. Turns...

The Futures Wheel maps the cascading consequences of a trend, event, or decision. Developed by futurist Jerome Glenn, it helps teams systematically th...

This simple retrospective helps turn insights into action. Participants decide what to start, stop, and continue doing to maximize workshop impact.

Feeling stuck? Focus on your 15%. What can you influence *now*, without permission or extra resources? This exercise surfaces immediate actions to red...

Tensions exist between speed and quality, innovation and reliability, user needs and business goals. This exercise surfaces those competing values. It...

Customers struggle to express feelings. Reaction Cards provides the vocabulary. Using adjective cards (energetic, trustworthy, innovative, overwhelmin...

Mapping career paths clarifies opportunities and boosts retention. Many leave roles due to unclear growth, not just compensation. This exercise helps ...

This vulnerability exercise transforms team dynamics. It surfaces unspoken anxieties before they impact your work. Teams draw fish and fill them with ...

This framework helps you conduct user interviews. It balances structured data collection with natural conversation. Expect unexpected insights.

The Futures Wheel is a brainstorming method to visualize the cascading consequences of trends, events, or decisions. This technique helps teams think ...

Reverse brainstorming flips problem-solving on its head. Instead of seeking solutions, brainstorm ways to make the problem worse. This reveals potenti...