LUMA Institute

LUMA Institute distilled decades of design practice into 36 essential methods organized across three intuitive categories: Looking (discover insights), Understanding (analyze patterns), and Making (envision solutions). Used by Fortune 500 companies, government agencies, and nonprofits worldwide, LUMA's human-centered design system provides a practical, repeatable approach to innovation. Their methods scale from quick 15-minute exercises to multi-day workshops, making design thinking accessible to any team.

Exercises

Core activities to drive collaboration and results.

2×2 Matrix

30.0 mins

Force tough choices by visualizing trade-offs. A 2x2 matrix plots items across two dimensions, highlighting what's important and what to ignore. It wo...

Abstraction Laddering

1 hour

Escape tunnel vision using abstraction laddering. Move between strategic "why" and tactical "how" levels. Teams often get stuck at one level, missing ...

Affinity Clustering & Analysis

1 hour

Affinity Clustering organizes raw data into themes. After research, you might feel swamped. This exercise transforms chaos into clarity. Teams group s...

Alternative Worlds

1.5 hours

Borrow ideas from different fields to break free from stale thinking. Ask, "What would Disney do?" or "How would a hospital handle this?" Analogous th...

Appearance Modeling

3 hours

Appearance models test a concept's look and feel before investing in functionality. A high-fidelity model reveals if people want to use, hold, or live...

Bulls Eye Diagramming

45.0 mins

Bull's-eye Diagramming is a visual prioritization method from the LUMA collection. It uses concentric circles to represent levels of importance. The e...

Concept Poster

1.5 hours

Concept posters visually communicate your idea. Combine images, words, and diagrams to tell your concept's story. This makes abstract ideas concrete a...

Cover Story Mock-Up

2 hours

Envision your idea as a magazine cover story. What's the headline? This exercise helps you define success and work backward to achieve it. A mock maga...

Creative Matrix

45.0 mins

Constraints can spark creativity. A creative matrix gives you structure by combining different categories to generate ideas. This forces unusual combi...

Experience Diagramming

2 hours

Experience diagramming maps a person's journey through a task. It reveals smooth spots and pain points. This shows what happens and how it feels. Use ...

Impact & Effort Matrix

30.0 mins

Prioritize ideas and tasks by mapping them on a 2x2 matrix. This framework clarifies the potential impact versus the effort needed. Identify quick win...

Importance/difficulty Matrix

1 hour

You have many ideas but limited resources. This Importance vs. Difficulty Matrix helps you decide what to do first. Plot each idea based on its import...

Improvement Planning & Prioritization

1 hour

This exercise, inspired by LUMA, helps teams prioritize improvements by assessing impact and effort. Evaluate user impact (severity on task completion...

LUMA - Interviewing

10 hours

Interviews are powerful because people enjoy sharing their stories. Talking directly with stakeholders provides insights into their experiences, feeli...

LUMA - Build Your Own

1.5 hours

Building things makes abstract ideas real. Participants create physical models of concepts using simple materials. As they build, they explain their t...

LUMA - Buy A Feature

1.5 hours

Money talks. Give participants a budget and have them 'buy' the features they want most. Limited resources reveal true priorities. Observe their first...

LUMA - Critique

1.5 hours

Critique sessions improve designs through structured feedback. Constructive critique focuses on what works, what doesn't, and how to improve. When don...

LUMA - Fly-On-The-Wall Observation

4 hours

Observing beats asking sometimes. Watch without interfering to see what people *actually* do, not what they *say* they do. Blend in. Watch natural beh...

LUMA - Heuristic Review

2 hours

Heuristic evaluation is a fast way for experts to find usability problems in designs. It uses established principles (heuristics) to systematically ev...

LUMA - Journaling

1.5 hours

Journaling captures observations, thoughts, and experiences over time. Participants record what they notice and feel. Analyzing these records reveals ...

LUMA - System Usability Scale

1.3 hours

The System Usability Scale (SUS) offers a quick way to measure usability using a 10-question survey. It provides a reliable usability score, allowing ...

LUMA - Think-Aloud Testing

2 hours

Want to quickly uncover usability issues? Ask users to think out loud as they use your product. They'll narrate their thoughts, revealing confusion, d...

LUMA - Think-Aloud Testing Preparation & Training

1 hour

This exercise prepares teams to run effective think-aloud usability testing. Participants review facilitation techniques and practice observation meth...

LUMA - Walk-A-Mile Immersion

10 hours

Want to truly understand someone? Live their experience. This exercise simulates user journeys through role-play. Navigate in a wheelchair. Use softwa...

LUMA - What's On Your Radar?

1 hour

The Radar Method helps you visualize and manage priorities over time. It's about what deserves your attention *now* versus what's on the horizon. Draw...

LUMA-Concept Mapping

1.5 hours

Concept mapping visually represents how ideas connect. By placing ideas in circles and drawing lines to show relationships, you can clarify complex to...

LUMA-Contextual Inquiry

10 hours

People often do things differently than they say. Contextual inquiry puts you in the user's environment. Observe their work and ask questions as they ...

LUMA-Storyboarding

2 hours

Storyboarding clarifies ideas. It presents a concept as a sequence of events, much like a comic. This shows how a user interacts with your solution. I...

Persona Profile

2 hours

People often make design decisions based on assumptions. That's a problem. Personas help you design for real people instead of imaginary ones. Turn re...

Problem Tree Analysis

1.5 hours

Problems are like trees with roots and branches. This method helps you dig below surface symptoms. Start with a problem. Map its causes as roots and e...

Quick Reference Guide

3 hours

You've conceived an idea; now, write its rule book. A Quick Reference Guide keeps your design consistent from start to finish. Clarity is key. This gu...

Rose, Thorn, Bud

30.0 mins

This method helps you evaluate a project, experience, or idea. Roses represent what's working well. Thorns highlight problems or pain points. Buds sig...

Rough & Ready Prototyping

2 hours

Rough prototyping is about learning fast. Build a quick, basic version of your idea to test it. Use simple materials like cardboard and tape. Focus on...

Round Robin

1 hour

Round Robin helps teams build on each other's ideas. It's a structured way to evolve concepts by passing them from person to person. Each participant ...

Schematic Diagramming

1.5 hours

Schematic diagrams clarify complex systems. They map connections and flows by stripping away unnecessary details. Think of it as a blueprint. This exe...

Statement Starters

45.0 mins

Framing problems dictates the solutions. Statement starters help view challenges from new angles. Prompts like 'How might we...' reframe problems into...

Thumbnail Sketching

1 hour

Thumbnail sketching uses quick drawings to explore ideas fast. It's about getting concepts on paper, not making art. This visual process helps generat...

Video Scenario

4 hours

Video brings concepts to life. Instead of just describing an idea, show stakeholders how it works in a realistic scenario. A video scenario captures a...

Visualize The Vote

30.0 mins

Visualize the Vote makes group preferences visible, leading to democratic decision-making. It uses visual polling to harness collective intelligence a...

Workshops

Comprehensive sessions for deeper exploration.

Collaborative Design Validation

½ day

This workshop provides a structured approach to collaborative design evaluation and refinement. Teams use validation techniques, including prioritizat...

Concept Development And Refinement

1 day

This workshop walks teams through the concept development lifecycle. From visualizing initial ideas to creating storyboards, participants learn iterat...

Empathy To Problem Framing

½ day

This workshop builds empathy and frames problem statements. Participants develop personas. They experience empathy exercises. They learn problem refra...

Expert Evaluation To Improvement

1 day

This workshop provides a structured approach to usability evaluation and improvement planning. Teams use heuristic evaluation, collaborative analysis,...

Field Research To Direction

1 day

This workshop guides teams from field observations to insights. It uses contextual research, experience mapping, and analysis. Participants conduct re...

From Observation To Innovation Workshop

2 days

This workshop is part of the LUMA collection. It guides participants from observation to innovation. The goal is actionable innovation concepts. This ...

Longitudinal Insights To Ideas

1 day

This workshop transforms research data into design solutions. We use a structured approach to analyze and ideate from longitudinal data. Participants ...

Prioritize And Visualize

2 days

This workshop combines strategic prioritization with visual communication. Participants map stakeholder ecosystems and use radar diagrams. They'll als...

Rapid Iteration Cycle

1 day

This workshop accelerates design iteration. Teams prototype, test, evaluate, and refine, all in one day. Participants learn to build fast and test eff...

Usability Baseline To Enhancement

2 days

This workshop helps you establish usability baselines and create practical improvement plans. Teams conduct hands-on testing, measure results, analyze...

Value Discovery To Prototyping

1 day

This workshop helps teams design with a focus on user value, moving from understanding needs to creating prototypes. Participants use game-based prior...