Exercises

The Fishbone diagram helps teams find the root causes of problems. It organizes potential causes into categories that branch from a central problem.

This exercise turns vague research ideas into solid plans. Teams define goals, pick methods, and plan recruitment. They'll also map timelines and thin...

Use these techniques to make sure everyone contributes during meetings. These simple practices ensure all voices are heard, especially from quieter te...

Feeling stuck? Focus on your 15%. What can you influence *now*, without permission or extra resources? This exercise surfaces immediate actions to red...

A stakeholder map visually represents people who influence your service or project. It reveals relationships, power, and communication needs across ev...

Get outside and talk to users in this fast research sprint. In 15 minutes, participants find people, conduct brief interviews, and uncover real insigh...

Map future scenarios by creating a timeline of events. Prune unlikely or undesirable futures to focus on a preferred path. This helps teams align on s...

Affinity mapping helps you organize insights into themes. It turns chaos into clarity. Use it to find connections you might otherwise miss. It's great...

Your team knows where you want to be in 2030, but the path from here to there feels impossibly complex. Strategic Backcasting flips traditional planni...

Partner with real users throughout your project lifecycle. Sponsor users provide continuous feedback, ground your assumptions in reality, and help val...

Use a RACI matrix to clarify roles and responsibilities. It identifies who is Responsible, Accountable, Consulted, and Informed for key activities or ...

The Futures Wheel is a brainstorming method to visualize the cascading consequences of trends, events, or decisions. This technique helps teams think ...

Ecosystem mapping visualizes the context of a service or product. It reveals actors, relationships, and influences impacting the user experience beyon...

Turn limitations into opportunities. Teams often see constraints as roadblocks. Reframing reveals how limits spark creativity and focus. Constraints f...

Service simulations let team members role-play user scenarios. Acting out service interactions helps you understand different viewpoints and spot serv...

SWOT analysis helps teams understand their current position and strategize effectively. It's a structured brainstorming method to uncover Strengths, W...

Use a T-chart to compare ideas or decisions. This simple tool analyzes options through contrasting lenses. Think pros/cons, before/after, or facts/opi...

Teams often develop comfortable ways of thinking that become invisible constraints. The Provocations Exercise uses challenging statements to disrupt c...